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How rajalotre com Protects Your Account & Data

Your account security and payment safety are built into everything we do. We explain exactly how we handle your personal information, what happens with your deposits via DANA…

Account security protocolsPayment data handlingYour privacy & withdrawal rightsSupport contact channels
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rajalotre com How rajalotre com Protects Your Account & Data
REACH OUR TEAM

How to Contact Us About Legal & Account Matters

Live Chat Open your account and tap the chat icon in the bottom-right corner.
Email Support Send your request to [email protected] with your account email and a clear description.
In-App Messaging Log into your account on mobile or desktop, go to Settings > Help &…
SECURITY & DATA CONTROL

How We Handle Your Information & Account Access

Data Encryption

All communication between your device and our servers uses SSL encryption. Your password is hashed on our servers and never stored in plain text. Login attempts are logged and unusual access patterns trigger a security prompt.

Cookie Consent

We use cookies to keep you logged in, remember your deposit method and track your gameplay for fraud prevention. On your first visit, we ask for consent; you can manage cookie settings in your browser or account preferences at any time.

Payment Data Security

We do not store your full DANA, OVO, GoPay or QRIS credentials on our servers. Each transaction is tokenised, meaning your payment rail sees a secure reference instead of your actual account details.

Account Retention & Deletion

Once you close your account, we retain transaction records for seven years for regulatory purposes. Your personal profile data is deleted within 90 days unless we have a legal hold. You can request a data report anytime via support.

Data Subject Rights

You can request a copy of all data we hold about you, ask for corrections, or request deletion where not prohibited by law. Submit requests via our support channels; we respond within 30 days with a detailed report.

Security Incident Response

If we detect a breach affecting your account, we notify you immediately and guide you through password reset and transaction review. Our security team works 24/7 to isolate and resolve incidents before they reach your funds.

Frequently Asked Questions About Legal & Your Rights

Contact our support team within 30 days of the transaction. Provide your transaction ID, the payment method (DANA, OVO, GoPay or QRIS) and the amount. We verify the transaction against our records and your payment rail's confirmation. If we confirm an error, we reverse it and restore funds within one business day.

Yes. Submit a data access request through Settings > Help & Support or email [email protected] with your account email. We compile all personal data, login history, transactions and support tickets into a report and send it within 30 days, at no charge.

We collect your full name, email address, date of birth, phone number and verified payment details (DANA, OVO, GoPay or QRIS account identifier). We also log your IP address, device type and browser on each login for security and fraud detection purposes.

We use session cookies to keep you logged in and functional cookies to remember your preferred deposit method and gameplay settings. We also place analytics cookies to understand how you navigate the platform. You can clear or disable cookies in your browser settings at any time.

Yes. Go to Settings > Account > Close Account and follow the prompts. We delete your personal profile within 90 days. However, we retain transaction records for seven years for regulatory compliance. You can request a final data report before closure.

If you suspect unauthorised access, contact support immediately via live chat or email. We reset your password, review recent transactions and, if fraudulent activity is confirmed, reverse unauthorised charges. We also enable enhanced security alerts so you are notified of future login attempts from new devices.

Your account data is stored on secure servers in our designated data centre, with encrypted backups. Transactional data is retained for seven years per financial regulations. Account profile data is deleted 90 days after closure unless we are legally required to retain it longer.

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