Reference

Privacy Policy – What We Collect and How We Keep It Safe

When you open an account with us, we collect information to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and keep your wallet secure.

Account verification detailsPayment and withdrawal recordsDevice and login activity
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rajalotre com Privacy Policy – What We Collect and How We Keep It Safe
GET IN TOUCH

How to Contact Us About Your Privacy

Our support team is here to answer questions about this policy, help you access your data, or process deletion requests.

Live Chat Available 09:00–23:00 WIB daily. Open the chat widget in the bottom-right corner of your…
Email Support Send a data access request or privacy concern to our support email.
In-Account Message Log into your rajalotre com account, go to Settings > Support, and submit a…
SECURITY & CONTROL

How We Protect Your Data and Give You Control

Data security and transparency are core to how we run the platform. We encrypt all communication between your device and our servers using industry-standard SSL protocols, so your login details and payment…

Encryption

All traffic between your device and our servers is encrypted using SSL 256-bit security. Deposits via DANA, OVO, GoPay and QRIS are routed through encrypted tunnels so payment details stay private.

Data Access

You can request a complete copy of your account data, including personal details, transaction history and device logs, anytime through our support team. We'll prepare and send it within 5 business days.

Cookies & Tracking

We use cookies to remember your login, track gameplay for account safety, and measure site performance. You can disable non-essential cookies in your browser settings without losing account access.

Retention

Account data is kept for as long as your account is active. After closure, we retain transaction records and device logs for two years where local law permits, then delete them automatically.

Third-Party Share

We share payment details only with payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud vendors. We never sell your email, phone or behavioural data to marketing or gambling affiliate firms.

Changes & Your Rights

If we update this policy, we'll email you 14 days in advance. You can object to any new use of your data or request deletion of your account and associated records anytime.

Privacy Policy FAQs

We ask for your full name, date of birth, email address, phone number and a valid identity document (national ID, passport or driver's licence). We use this to verify your age and identity, comply with local payment regulations in Indonesia, and ensure your account stays secure. Your identity details are encrypted and stored separately from your gameplay history.

We keep a full record of your deposits and withdrawals for the life of your account plus two additional years after closure, where local law permits. This includes which payment method you used (DANA, OVO, GoPay or QRIS), the amount, date and status. This data helps us verify withdrawals, detect fraud and comply with financial reporting laws.

Yes. You can request a full export of your personal data anytime by contacting our support team through live chat, email or in-account message. We'll send you a copy within 5 business days. After account closure, personal data is deleted automatically after the retention window unless you have an active withdrawal or dispute.

No. We do not sell your email, phone number, name or account history to third-party marketers, affiliate networks or other gambling operators. We share payment information only with processors like DANA, OVO, GoPay and QRIS — and only the details needed to process your transaction. Anti-fraud vendors see limited device and login data to protect your account.

Your password is hashed using industry-standard encryption so even our staff cannot read it. All communication between your device and our servers is encrypted with SSL 256-bit security. DANA, OVO, GoPay and QRIS transactions are routed through separate encrypted channels. We do not store your payment card or bank details directly — processors handle them.

We use cookies to remember your login session, identify unusual account activity, and measure how the site performs. Session cookies are essential for account access. Analytics cookies track gameplay patterns to spot fraud. You can disable non-essential cookies in your browser settings without losing access to your wallet or live tables.

Contact our support team immediately through live chat (09:00–23:00 WIB), email or in-account message. Tell us which data you believe was exposed and when you noticed it. We will investigate, verify your identity, reset your password if needed and scan your account for unauthorised activity or withdrawals. We aim to respond within 2 hours during business hours.

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